REFUND POLICY – CAYELLE PUBLISHING
Cayélle Publishing, LLC. provides print and digital products in the form of paperback books, hardback books, eBooks, bookmarks, and merchandise (‘Product(s’)). If you purchase a non-custom item and require a refund, it may be granted if returned within 7 days of purchase, undamaged, unread, unopened, and unused. Custom products are NOT eligible for refund. Custom products include downloaded eBooks, premium trim books, autographed or signed books, bookmarks, discounted or sale books, and advanced release books. Shipping costs are also non-refundable. Customer is responsible for any return shipping fees. Incorrectly delivered products need to be shipped back and received by us for a full refund.
CONTACT BEFORE RETURN
You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Also, the Refund Authorization facilitates tracking of your returned product and expedites your refund. Please note that refunds for products returned without contacting us cannot be guaranteed.
RETURN TRACKING
Track your return using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
Any request for refund will be subject to an independent review and decision. If the Company accepts your request for refund and your order has NOT been shipped, we will refund you the full amount using the same payment method used for purchase. If you order has been shipped, we will refund you the amount of purchase, minus any shipping fees. If upon receipt of your return, we find the product to be used, damaged, opened or read, you will be notified of our right to refuse refund or alternatively, a gift card may be provided if customer can prove they received a damaged item.
If we are not notified of customer's request for refund and have not received the merchandise in question within the specified 7-day period, customer will forfeit their right to obtain refund. Where the Company accepts your request for refund, we may require proof of identity and or order receipt.
For questions regarding our refund policy, please contact us via email at [email protected]
